Terms and Conditions

Welcome to Scent Sprites! These Terms and Conditions govern your use of our website and the purchase of our products. By accessing our site or making a purchase, you agree to comply with and be bound by these terms.

By using our website, you confirm that you are at least 18 years old or have the consent of a parent or guardian. You agree to use our site only for lawful purposes and in accordance with these Terms and Conditions.

We strive to ensure that the information on our website is accurate and up-to-date. However, we cannot guarantee that product descriptions, pricing, or other content is error-free. We reserve the right to correct any errors and update product information at any time without prior notice.

• Order Acceptance: Once you place an order, you will receive an email confirmation. This does not constitute acceptance of your order, and we reserve the right to cancel or refuse any order at our discretion, especially in cases of suspected fraud or errors in product information.
• Payment: We accept various forms of payment through secure payment gateways. By providing your payment information, you confirm that you are authorized to use the payment method.
• Pricing: All prices listed on our website are in GBP and do not include shipping charges or applicable taxes, which will be calculated at checkout.

• Shipping: We offer shipping to Worldwide. Shipping costs and delivery times vary based on your location and the selected shipping method.
• Delivery: We aim to dispatch orders promptly. However, we are not responsible for delays caused by external factors, such as courier delays or customs processing.
• Risk of Loss: Once your order is handed over to the shipping carrier, the risk of loss or damage passes to you. Please ensure your shipping address is correct to avoid delivery issues.

• Return Policy: If you are not satisfied with your purchase, you may return unused and unopened products within 30 days of receipt for a refund or exchange. Please contact us to initiate a return.
• Refunds: Refunds will be issued to the original payment method within 7 business days after we receive the returned products in their original condition. Shipping fees are non-refundable.
• Exchanges: We offer exchanges for defective or damaged items. Please contact us within 7 days of receiving the item to arrange an exchange.

All content on our website, including text, images, logos, and product designs, is the property of Scent Sprites and is protected by intellectual property laws. You may not use, reproduce, distribute, or create derivative works based on our content without our express written permission.

To the fullest extent permitted by law, Scent Sprites shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or the purchase of our products. Our total liability shall not exceed the amount paid by you for the products in question.

You agree to indemnify and hold Scent Sprites harmless from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from your use of our website, violation of these Terms and Conditions, or infringement of any third-party rights.

These Terms and Conditions are governed by and construed in accordance with the laws of United Kingdom. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of United Kingdom.

We may update these Terms and Conditions from time to time. Any changes will be posted on this page with the updated effective date. Your continued use of our website after any changes constitutes your acceptance of the new terms.

If you have any questions or concerns about these Terms and Conditions, please contact us via our contact form.

Thank you for choosing Scent Sprites! We appreciate your business and look forward to bringing a little magic to your everyday routine.